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Frequently Asked Questions
Are you a factory?
Yes, we are a professional manufacturing facility. Our factory covers an area of 7,000 square meters and we have over 20 years of experience in international export.
Can you offer samples?
Samples can be provided upon request. A sample fee is charged initially, but this amount can be deducted from your total order once placed. We use protective wooden boxes for sample shipping to ensure safe delivery.
How do you control product quality?
Quality control is managed in three steps: First, we source high-quality raw materials for every order. Second, we employ experienced workers, many of whom have been with us for over 10 years. Third, we have a dedicated QC team to inspect every production phase.
What are your standard trade terms?
We accept EXW, CIF, and CNF terms. For full container quantities, we also accept FOB terms.
What are the payment terms after confirming an order?
We require a 30% T/T deposit before mass production begins. The remaining 70% balance is due after production is completed but before loading. We provide production status updates and photos throughout the process.
How quickly can I get a response for inquiries?
You can start an online inquiry or message at any time. We provide feedback promptly, typically within 12 hours.