Frequently Asked Questions
Are you a factory?
Yes, we are a professional factory. Our facility covers an area of 7,000 square meters and we have over 20 years of export experience.
Can you offer samples?
Samples can be provided upon request. Sample fees are charged initially but can be deducted from the total amount once an order is placed. We use wooden boxes to protect samples during transit.
How do you control product quality?
Quality control starts with sourcing premium raw materials for every order. We employ experienced workers, many of whom have over 10 years of experience, and conduct QC inspections at every production stage.
What are your accepted trade terms?
We accept various terms including EXW, CIF, and CNF. We also support FOB terms for container-level quantities.
What are the payment terms after order confirmation?
We typically require a 30% T/T down payment before mass production. The remaining 70% balance is due after production is complete and before loading. We provide production photos and status updates throughout.
What if I have more questions or need direct assistance?
You can start an online inquiry or message us anytime. We aim to provide feedback promptly, usually within 12 hours.