Frequently Asked Questions
Are you a factory?
Yes, we are a professional manufacturing facility. Our factory covers an area of 7,000 square meters and we have been exporting for more than 20 years.
Can you offer samples?
Samples can be offered upon request. Please note that sample fees apply, but can be deducted from the total amount once a formal order is placed. We use wooden boxes for sample packaging to ensure protection during customs inspection.
How do you control product quality?
We maintain strict quality control by sourcing high-quality raw materials for every order. Our experienced workforce, many with over 10 years of service, and our dedicated QC team inspect each stage of the production process.
What are your standard trade terms?
We accept EXW, CIF, and CNF terms. We also support FOB terms based on container quantities.
What is the payment process after order confirmation?
We require a 30% T/T deposit before mass production begins. The remaining 70% balance is due after production is completed and before loading. We provide production status updates and photos throughout the process.
How can I get a prompt response for specific inquiries?
You can start an online inquiry or message at any time. We strive to provide feedback promptly, typically within 12 hours.