Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
Usually our MOQ is 3,00pcs. However, we accept lower quantities for trial orders to help you check product quality and service.
Q2: Can I request samples before placing a bulk order?
Yes, we provide existing samples for free. For custom designs, a small charge is required, which is refundable once the order reaches a certain quantity. Shipping is usually via FEDEX, UPS, TNT, or DHL.
Q3: How long is the production lead time?
For the MOQ, it takes approximately 20 days. Our large production capacity ensures fast delivery even for higher volumes.
Q4: What file formats are required for custom designs?
We typically require AI files for printing. If a new mold is needed, a 3D file format is necessary.
Q5: Are the LED lights safe for home decoration?
Yes, these roses are designed for home decoration and the LED components are built to standard safety specifications for interior use.
Q6: What material is used for the artificial rose?
The product is primarily made of high-quality plastic, ensuring durability and a romantic aesthetic for long-term display.
Maison Flower
